Shipping & Return Policy

Shipping Policy

Neriah Industria is committed to delivering your orders quickly and efficiently. We aim to door-deliver your product within 7 working days of receiving payment confirmation. Delivery times may vary depending on your location and unforeseen circumstances. We will keep you informed of any significant delays.

Return Policy

Due to the nature of our products, we generally do not accept returns. However, we understand that manufacturing defects can occur. If you believe your product has a manufacturing defect, please contact us within 10 days of receiving your order. We will assess your claim, and if the defect is confirmed, we will provide a resolution, which may include a replacement or repair, at our discretion.

To initiate a return for a manufacturing defect:

1. Contact us: Email neriahindustria@gmail.com within 10 days of receiving the product. Please include your order number, a description of the defect, and clear photos or videos as evidence.

2. Assessment: Our team will review the provided information and determine if the product qualifies for a return.

3. Return Instructions (if applicable): If your return is approved, we will provide you with detailed instructions on how to return the defective product.

4. Resolution: Once we receive and inspect the returned product, we will determine the appropriate resolution (replacement, repair).

Non-Returnable Items:

• Products without a demonstrable manufacturing defect.

• Products damaged due to misuse, negligence, or normal wear and tear.

• Products returned after the 10-day return window.

Contact Us

If you have any questions about our shipping or return policy, please don’t hesitate to contact us at neriahindustria@gmail.com or by mail at:

Neriah Industria
XVII-630/A, Neriathara Building
Kurichy P.O., Kottayam – 686532
Kerala, India

This policy is subject to change. Please review the latest version on our website.